Terms & Conditions


These vei User Terms (the “User Terms”) govern your access to and use of the online events platform provided via the website at vei.live (”vei”) by vei ("we", "us", or our").

Please read these User Terms carefully.

You confirm that you have read, understood and agree to be bound by these User Terms by clicking the “accept” button before being granted access to vei, or otherwise where you access or use vei, or you register an account with us. A legally binding contract between you and us will then be formed (the “User Agreement”), consisting of these User Terms, governing your access to and use of vei.

vei is a virtual event hosting platform for organisations and individuals who want to host online events (“veis”). As set out in paragraph 3.1, we take the security of vei very seriously and have taken a number of measures to ensure that your content and Contributions (as defined below) are protected.

1. These terms apply to all vei users

Please Note: In these terms we used the definition “Host”. These are the companies, businesses, individuals and organisations who use vei as a platform to organise and host their veis.

1.1. Users of vei

There are two different types of vei users which these terms apply to:

  1. Broadcaster”. If you are a Broadcaster, you are an individual, normally an employee, contractor or partner of a Host who are part of the team which helps the Host to manage, run and host veis. Broadcasters have special access privileges and are invited to access and use vei by a Host.
  2. Attendee”. You are a Attendee if you attend a vei. Attendees are either invited to a specific vei by a Host or have signed up for a vei account and attend an event using their account details. Attendees also include participants that have been invited by the Host to speak at a vei or be vei sponsors.

In these terms, unless specified otherwise you are a “User” or “vei User”.

1.2. vei role

veis are organised and administered by the Host, not us. We are a third party providing the platform for a vei to take place. We are not responsible and cannot be held liable:

  • if a vei is cancelled for any reason by the Host;
  • for how a vei is run;
  • for any content produced or activities carried out during a Session;
  • for the conduct or Contributions (as defined below) of any other Users.
Complaints, issues and refunds

If any of the matters listed above have caused an issue for you, or you have paid for a ticket to a vei and would like to discuss a refund, you should contact the Host, whose responsibility it is to deal with the matter.

Our only responsibility is to provide the technical facility for the vei to run. If you are experiencing technical issues with vei, please contact us as set out below.

  • if a vei is cancelled for any reason by the Host;
  • for how a vei is run;
  • for any content produced or activities carried out during a Session;
  • for the conduct or Contributions (as defined below) of any other Users.
1.3. The Host’s responsibilities to you

The Host has full control over the running of any vei. This includes control over any Users, when veis are created and how they are configured, and what functionality and third-party integrations are activated for use at each vei.

The Host may prohibit or withdraw access to veis and/or vei to any User at any time.

It is solely the Host’s responsibility to:

  1. inform you of any relevant policies and practices of the Host that apply to your use of vei outside of these User Terms;
  2. respond to and resolve any dispute between the Host and you, or between you and any other User.

2. Right to use vei

2.1. Licence

We license you to access and use vei:

  • where you are an Organiser, either for the internal business purposes of the Host where the Host is a business or, for your own personal purposes where the Host is an individual using vei in their personal capacity, including in both cases to create, organise and host veis on vei; and
  • where you are a Participant, to attend veis and act within any restrictions set by the Host, as permitted in these User Terms.
2.2. License Restrictions

You agree that you will:

  • except as permitted by these User Terms, not rent, lease, sub-license, loan, provide, or otherwise make available, your right to use or access vei or any part of it, in any form, in whole or in part to any person without prior written consent from us or in respect to Event content except as permitted by the Host;
  • not copy vei or any part of it, except as part of the normal use of vei or where it is necessary for the purpose of back-up or operational security;
  • not translate, merge, adapt, vary, alter or modify, the whole or any part of vei or any content on it, nor permit vei or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use vei as permitted in these User Terms;
  • not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of vei or any content on it nor attempt to do any such things, except to the extent permitted by law.

3. Uploading content to vei

As part of your participation in an Event, you may submit content, information and data, such as messages or files to vei (“Contributions”).

3.1. Security measures

We use reasonable security measures in order to protect Contributions against unauthorized copying and distribution. However, we do not guarantee that any unauthorized copying, use or distribution of Contributions by third parties will not take place. To the furthest extent permitted by applicable law, you hereby agree that we shall not be liable for any unauthorized copying, use or distribution of Contributions by third parties (including other Users). The security measures we use to protect your Contributions are provided and used “as-is” and with no warranties, guarantees, conditions, assurances or other terms that such security measures will withstand attempts to evade them.

3.2. Sharing political opinions

Subject to these User Terms and the Community Guidelines, you may share political opinions; participate in political activity; provide links to a political committee’s official website, including the contribution page of a political committee; and solicit Partipicants to make contributions directly to a political committee. You agree, however, that these activities are entirely your own. Moreover, by engaging in these activities, you represent and warrant that you are eligible to engage in them under applicable law, and that you will abide by all relevant laws and regulations while doing so.

3.3. Promotional activities

You will ensure that you comply with any advertising guidelines or applicable laws that may apply to any promotional or marketing activities you carry out on or using vei. For example, if you have been paid or provided with free products in exchange for discussing or promoting a product or service through vei, or if you are an employee of a company and you decide to discuss or promote that company’s products or services on or using vei, you agree to comply with all applicable requirements for disclosing such relationships. You, and not us, are solely responsible for any endorsements or testimonials you make regarding any product or service through vei.

Users may promote, administer, or conduct a promotion on, through or using vei (a “Promotion”). If you choose to promote, administer or conduct a Promotion, you must adhere to the following rules: (a) you may carry out Promotions to the extent permitted by applicable law and you are solely responsible for ensuring that any Promotions comply with any and all applicable laws, obligations, and restrictions; (b) you will be classified as the promoter of your Promotion in the applicable jurisdiction(s) and you will be solely responsible for all aspects of and expenses related to your Promotion, including, without limitation, the execution, administration, and operation of the Promotion, drafting and posting any official rules, selecting winners, issuing prizes, and obtaining all necessary third-party permissions and approvals. We have the right to remove your Promotion from vei if we reasonably believe that your Promotion does not comply with these User Terms or applicable law; (c) we are not responsible for and do not endorse or support any such Promotions. You will ensure that it is clear that the Promotion is yours and that we do not sponsor or co-sponsor of the Promotion.

3.4. Personal data in Contributions

Where you are a Participant and any of your Contributions include your personal data, we shall be the data controller, and will handle your personal data in accordance with our privacy policy.

Where you are an Organiser and any of your Contributions include your personal data, the Host will be the data controller. We will only be the processor, instructed to process such data on the Host’s behalf. If you would like to exercise any of your legal rights in respect of your personal data that may be held by us, you should direct your request to the Host. If you direct your request to us, we will not be able to respond to you directly without first obtaining the permission and instructions of the Host.

3.5. Where you are an Organiser

Your Contributions will be owned by the Host. Under our contract with the Host, the Host may have certain choices and control over your Contributions, including the right to use, delete or modify the Contributions.

4. Acceptable use restrictions

You must:

  • not use vei in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into vei or any operating system;
  • not infringe our intellectual property rights or those of any third party in relation to your use of vei, including by the submission of any material (to the extent that such use is not licensed by these User Terms);
  • not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of vei;
  • not use vei in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
  • not collect or harvest any information or data from any aspect of vei or our systems or attempt to decipher any transmissions to or from the servers running vei;
  • not access, search or create accounts for vei by any means other than our publicly supported interfaces (e.g. “scraping” or creating accounts in bulk); and
  • not use contact or other user information obtained from vei (including email addresses) to contact other Users outside of vei without their express permission or authority, or to create or distribute mailing lists or other collections of contact or user profile information for other Users for use outside of vei.

5. Intellectual property rights

All intellectual property rights in vei throughout the world belong to us (or our licensors) and the rights in vei are licensed (not sold) to you. You have no intellectual property rights in, or to, vei other than the right to use it in accordance with these User Terms.

6. Our responsibility for loss or damage suffered by you

6.1. We are responsible to you for foreseeable loss and damage caused by us

If we fail to comply with these User Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these User Terms, both we and you knew it might happen.

6.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

6.3. When we are liable for damage to your property

If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

6.4. We are not liable for business losses

vei is for domestic and private use. If you use vei for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

6.5. Limitations to vei

vei is provided for general information and entertainment purposes only. It does not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from vei. We make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

6.6. Please back-up content and data submitted to vei

Whilst we have taken reasonable security measures to protect your content and data as set out in paragraph 3.1, we recommend that you back up any content and data used in connection with vei.

6.7. Check that vei is suitable for you

vei has not been developed to meet your individual requirements. Please check that the facilities and functions of vei meet your requirements.

6.8. We are not responsible for events outside our control

If our provision of vei or support for it is delayed by an event outside our control then we will contact you as soon as reasonably possible to let you know and we will take steps to minimise the effect of the delay. Provided we have acted reasonably in letting you know about the delay where it is possible for us to do so, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end your contract with us.

vei may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

6.9. We are not responsible for third party content

There will also be content created by third parties (such as contributions from other Users) displayed on or communicated by vei. We do not control or endorse any such content or make representation or warranty regarding such content, including regarding its accuracy, completeness or its origin. We do not create such content; nor do we monitor or moderate it, and we are not responsible for doing so.

7. When your user agreement comes to an end

7.1. Duration of this User Agreement

This agreement will come to an end:

  • where you are an Organiser, on the Host’s subscription for your access expiring or terminating, or your access to vei being terminated by us;
  • where you are a Participant, when the Event ends, when you cancel your vei User account with us, or where we terminate your access to your vei User account.
7.2. When we can end the User Agreement and/or your right to use vei

We can terminate this User Agreement and/or your right to access or use vei at any time, without notice, including where we reasonably consider that:

(a) your use of vei violates these User Terms or applicable law; (b) you fraudulently use or misuse vei; or (c) we are unable to continue providing vei to you due to technical or legitimate business reasons.

If we end your rights to use vei:

  • You must stop all activities authorised by these User Terms, including your use of vei.
  • You must delete or remove vei from all devices in your possession and immediately destroy all copies of vei which you have and confirm to us that you have done this.
  • We may take all steps necessary to prevent you from accessing or using vei including suspending your vei User account.

8. Your privacy

8.1. Security limitations

Please be aware that internet transmissions are never completely private or secure and that any message or information you send on or using vei may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

8.2. We may collect technical data about your device

By using vei, you agree to us collecting and using technical information about the devices you use vei on and related software, hardware and peripherals to improve vei.

Certain aspects of vei, will make use of location data sent from your devices. You can turn off this functionality at any time by turning off the location services settings for vei on the device.

9. Technical requirements

In order to use vei, it is necessary that you have a device that allows you access to the Internet, a website browser installed with “cookies” and JavaScript enabled, and an email. In order for certain functionalities and features to work properly, a camera or microphone and a headset or loudspeaker must be on and not used by another application. You expressly acknowledge and agree that we are not responsible for satisfying the foregoing requirements, and that the quality of messages, information or files sent, posted, streamed, published or otherwise transmitted using vei may differ from the uploaded stream or file, in order to conform and adapt to standards of transferring data, connecting networks, devices or requirements of vei.

10. Other important terms

10.1. Contacting us

If you are having any issues using vei or wish to contact us for any other reason please email our customer service team at info@vei.live.

If we have to contact you we will do so by email or a notification on vei, using the contact details you have provided to us.

10.2. Updates to vei

From time to time we may automatically update and change vei to improve performance, enhance functionality, reflect changes to the operating system or address security issues. We will not need your consent to do this and your continued use of vei following the update will be subject to these User Terms

10.3. If someone else owns the phone or device you are using

If you stream vei onto any phone, laptop, desktop or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these User Terms, whether or not you own the phone or other device.

10.4. Changes to these User Terms

We may need to change these User Terms to reflect changes in law or best practice or to deal with additional features which we introduce. We will do so by sending you a notification when you next use vei where you will be required to accept the updated User Terms.

If you do not accept the notified changes you will not be permitted to continue to use vei.

10.5. We may transfer this agreement to someone else

We may transfer our rights and obligations under these User Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these terms.

You may only transfer your rights or your obligations under these User Terms to another person if we agree in writing.

10.7. If a court finds part of this agreement illegal, the rest will continue in force

Each of the paragraphs of these User Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

10.8. Even if we delay in enforcing this agreement, we can still enforce it later

Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these User Terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These terms are governed by US law and you can bring legal proceedings in respect of the products in the US courts.

We may take proceedings against you in any other court of competent jurisdiction, and the taking of proceedings in any one or more jurisdiction will not preclude us from taking proceedings in any other jurisdiction, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.

Effective date

This policy is effective as of 1 November 2020.